So today was the magic day… Today, was Q day. I have been waiting for my chance to finally get a new phone after having the one I had for 2 years, and August 11th, was the response I got when I asked when I would be able to take advantage of my $100 off for my “new every two” verizon agreement thingie.
Well, all pleased as pop, I drove over to the Verizon store in the Circuit City in buckhead. I went there, because other stores usually have horrible service, and they were pretty nice the last time we were there. I went in, pointed to the phone I wanted (the Q), and just waited while Mr. Asshole rang everything up. Once he rang it up, he showed me where to sign, and told me my total; $215.99. I proceeded to ask him why it wasn’t $100 cheaper (since the in store and online advertisements for the price both say $199 w/ a 2 year agreement), and asked if I had to mail in for my new every two rebate. He then proceeds to tell me that actually, the phone is $300, and I did get the discount. I asked him, “why do new customers get a better deal than a customer that has been with you for over 5 years?”. The response was that the deal was for new customers who got the data package (which I wanted anyway, so I can get live email and use the internets). Then, I was like, fine, add the plan, and give me the $100 off. He then told me that doing that would be like trying to use two coupons at once, and that I couldn’t do that; it was either new every two, or the other one, not both.
So basically, he was an extreme dick when I challenged that, and basically proceeded to pick up the phone and say, “See this M on the phone? That means it is a Motorola phone. We make no money on that. You have to pay what we charge. End of story.” I still challenged the increased price and the “no two coupons” bullshit, but he held firm, and challenged me with, “Well, do you want the phone or not?”. Since I KNEW I would be able to get this fixed by calling customer service, and because I was about two seconds from cussing his bitch ass out and throwing a fit in the store, I just decided to buy it, and get the fuck out of there; after all, I have 15 days to take it back and/or cancel. So, I jumped in the car, raced back to work, and called customer service. I told them the deal, and how rude Mr. Asshole was, and they gave me the $100 credit to my account, while being COMPLETELY POLITE and kind. The guy that picked up when I called customer service totally kept me as a customer today, because I was livid when I called, and he gave me what I deserved; good service, and the deal I was supposed to get in the store. Now I have my phone, for the right price, and I am happy.
The word is still out on what it does and how I like it. As for right now, I am still reeling over the jerk off (named Ryan J Frantz, who works at the Buckhead Circuit City) that “helped me” get the phone today. But, I am not going to let him shit on parade… I got my new phone! Woo hoo! Birthday month is really working out swell!
Just a side note: if you want to get Verizon, go for it, they have awesome service and great customer care; BUT STEER CLEAR OF A STORE. You WILL NOT receive good service there. Just call or go online.
Unlimited Text Messages are what matters most to me. Verizon doesn’t have to, thus doesn’t want to offer it. CRICKET and T-MOBILE do. If Cricket had Nationwide Serivice (its an add on per minute charge right now) it would be the best service ever. Unlimited local calls, unlimited text, like somehundreds of long distance, NO CONTRACTS.
The phone Ted and I have through t-mobile, has WiFI so the internet is free too. And it was only a 1 year contract.
Just another item in the lost list of reasons I left Verizon. Don’t cancel your plan early or you will get hit for $175 charge. Bitches…
Okay, that guy sounds like a jerk, but he was actually right about the deal. Every two years, you get $100 off the new phone, which makes the phone the same price as what a new customer pays. So the $199 they advertise–whether at Circuit City or the Verizon Store or Radio Shack–is for new customers. Sometimes, there’s small print with the real price, sometimes not. I personally think it’s a crime that the small print doesn’t always show up. New customers pay less because that’s how the companies get new customers. You probably had cheaper cable for the first six months, for instance. Anyway, the Verizon customer service guy gave you $100 credit to keep you from leaving, not because they owed you the money. This is what I have learned from dealing with them for the last seven years. But I have never yelled loudly enough at them to get a $100 credit, and they’ve fucked me over wayyy too many times. You remember that rep’s name?
oh I am happy now! I got my $100!
I gave up my own cell phone and now use the company’s, so I don’t have to deal with those rude idiots again or pay an outrageous bill every month. Until they take the phone back or fire me, that is.
You got service in a Circuit City store? WOW - in Little Rock they just look at you like your stupid if you ask for help. And if you happen to need something that is out of reach or have a question, then you better leave and go to Best Buy.
However, glad you got your deal and glad they were friendly on the phone.
I can’t even deal with the cell phone people any more. Seriously. After it took no less than six phone calls to resolve what was described to me as a “simple” contract merge between me and Thomas with Cingular, I was rendered totally unable to cope.
We’re w/ TMobile now and I don’t really care for them either, but I suppose when our contract is up we will try Verizon if we feel like it. TMobile’s coverage is more crap than we were lead to believe. Le sigh. There is no good deal with mobile phone service.
*jealous*
See you… um tonight
You should write the Verizon store a nasty letter about the guy. It’ll make you feel better.
duane, i have verizon too! we can talk and text for free. my new every 2 is coming up and as much as i’m dying for a new phone i am dreading actually dealing with anyone who works at verizon. i think i have a big black X on my account or something.